Pālehua Trail Rides Policies:
1. Arrival: Guests must arrive 30 minutes prior to the ride start time. Late arrivals may only join at the company’s sole discretion.
2. Cancellation/Change Policy:
· Changes or cancellations must be made at least 48 hours before the start of the ride to be eligible for a refund.
· For cancellations outside of 48 hours, contact staff by phone (808) 207- 4989, or email palehuatrailrides@gmail.com to be eligible for a refund.
· Cancellations within 48 hours of the ride are non-refundable. No exceptions.
3. Weather Cancellations: We ride rain or shine. Cancellation due to weather and trail conditions are at the company’s sole discretion.
4. Sickness or Injury: Cancellations within 48 hours due to illness or injury are eligible for a one-year company credit in the form of a gift certificate, contingent upon the submission of a valid doctor’s note.
5. Traffic Policy: Refunds will not be issued for late arrivals due to traffic, and 100% of the booking total will be kept.
6. Guest Conduct: Guests must always follow staff instructions. Failure to comply may result in denial of services with no refund issued.
7. Weight Limit: Guests exceeding the maximum weight of 230 lbs are not eligible for a refund.
8. Helmets: Helmets are required for all rides and are provided by the company.
9. Age Restrictions: Guests under 8 years of age are not permitted on the ride.